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Knowledge base

General

Account
Who can invest in KoinWorks?
What types of accounts are available on KoinWorks?
How do I delete my account?
View all 4
Verification
Why do I need to verify my account?
Why is my data not being verified?
Security
What should I do if I forget my PIN or Password?
What will happen if my registered phone number is lost or has changed?
Funding in KoinWorks
Are there any other fees charged by KoinWorks?
How does KoinWorks mitigate risk of default?
Who can invest in KoinWorks?
View all 5
Update Profile
How do I update my profile data?
What is the data update process?
Is the data update process mandatory?
View all 10
Referral
What is the KoinWorks referral program?
How does the referral program work?
Where can users access this program?
View all 18
KOIN
What is KOIN and how does it work?
How can I earn KOIN?
Customer Service
How can I contact Customer Service?
Taxes
What is the impact of recent tax regulations on my returns?
What do I need to do be charged right tax percentage?
When can I start adding my NPWP in the KoinWorks app?
View all 6

KoinWorks NEO

General
Besides the transaction list, what other information can I find on the Financial Overview page?
I want to change the category of a transaction in the list, is it possible?
Can I view a list of transactions within a specific timeframe?
View all 5
Account
Can I add balance to the NEO Account if the balance is empty?
What do I need to prepare if I want to activate a NEO Account?
Is the creation of NEO account and NEO Card chargeable?
View all 5
Payment Link
Is there a deadline for payment on the payment link?
Is there a payment due date for the payment link?
Can I cancel a payment link?
View all 8
KoinBill
How can I purchase products from KoinBill?
What payment methods can I use to purchase products from KoinBill?
What should I do if my transaction fails?
View all 6
NEO Card
What are the terms and conditions to top up the NEO Card balance?
How does NEO Card work?
If my NEO Card has expired, what will happen to the remaining balance?
View all 23
Send Money
How long does it take for the money to be credited after making a payment?
What are the differences between each type of balance transfer?
If the payment due date has passed and the payment has not been made yet, what should I do?
View all 10
E-Wallet Top Up
If my top up e-Wallet transaction fails, what should I do?
What is top up e-Wallet feature in KoinWorks NEO?
What is the maximum amount for top up e-Wallet per transaction?
View all 6

KISS

General
What is KISS?
How does the KISS feature work?
How can I invest through KISS?
View all 20

KoinP2P

General
What is the meaning of the progress bar in the KoinP2P Marketplace?
How do I start funding?
How does KoinP2P benefit me?
View all 11
Loan Status
What happens to my funding when the loan status is "Cancelled"?
What happens to my funding when the loan status becomes "Accelerated Installment"?
What happens to my funding when the loan status becomes "Next Payment"?
View all 14
Risks & Legalities
What will happen if the Borrower fails to make payments?
How to find out the borrower's repayment performance / NPL of KoinP2P?
Is my funds in KoinP2P safe?
View all 4
Express Loan
What is KoinP2P Express Loan?
What is the repayment schedule for daily tenure loans?
What are the advantages of KoinP2P Express Loan compared to other KoinP2P products?
View all 4
Loan Grade
What happens if KoinP2P Grade S experiences default?
What is the difference between KoinP2P Grade A-E and KoinP2P Grade S?
What is KoinP2P Grade S?
View all 7

KoinGaji

General
What is KoinGaji, and how does it work?
What is KoinGaji?
Company
How can a company become a KoinGaji partner?
Who can collaborate with KoinGaji and how can they do it?
Employee
How to apply for KoinGaji for employees?
How much salary advance (loan) can I get from KoinGaji?
What are the requirements and how can I apply for a Salary Advance through KoinGaji?
View all 6

KoinBisnis

Registration
How can I apply for a loan?
I haven't received any news about my loan application. What should I do?
What information do I need to apply for a loan?
View all 5
General
What is KoinBisnis?
How can I transfer money more than the transfer limit?
Instant Approval
What is KoinBisnis Instant Approval?
Are there any additional fees for KoinBisnis' Instant Approval?
How much loan can I get from Instant Approval?
View all 7
Cost and Interest
How much can I borrow and for how long is the loan term?
Are there any administrative and credit approval fees?
How does KoinWorks loan interest compare to banks?
Loan Disbursement
How long does it take for the funds to be credited to my account?
Installment Payment
How do I repay the installments?
I have transferred the funds but the amount hasn't appeared in the KoinWorks app, what should I do?
Can I repay the loan early?

KoinGold

Gold Gift
What is the Gold Gift feature in KoinGold and how does it work?
Selling KoinGold
How can I sell KoinGold asset?
General
Who is KoinWorks’ Partner for KoinGold?
What is KoinGold Asset and how does it work?
What is Realized Gain?
View all 7
Buying KoinGold
What features are available on KoinGold?
What Payment Method can I use for KoinGold?
How can I purchase KoinGold asset?